A tale of two businesses · 02
A team can have data and keep deciding the same way.
Over time another difference appears: recording is not enough. People have to understand what to look at, what to ask and what to do differently.
Business A Turns repeated problems into conversations, criteria and shared practices.
Business B Each person improvises their own answer; the same frictions keep coming back.
B 3 The second business, so far:
- memory and late counts
- stock and sales that don't match
- everyone improvises
“Quite didactic, accurate and well-organized information.”
Juan Pablo Z. · Multimedia designer · Quito